SMH Technologies

BPO Service

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Being an HR BPO Services provider, we understand the value of effective human capital management, the complexities of the regulatory environment, and the relevance of having specialized skills and resources as the cornerstone of long-term competitive advantage. By reviewing your company’s existing and future needs, we advise you on procedures to outsource in order to improve your HRMS in Pakistan and achieve high performance through HR excellence.

BPO enables you to focus on your customers, formulate plans, and look after other essential elements of your business. It also allows you to evaluate more revenue areas, gain momentum for other important projects, and focus on your consumers. Our BPO firm has the resources, skills, and technology to help you reap the benefits of outsourcing services while also advising you on how to keep up with current trends and invest in new technologies while avoiding future risks.

What We Do

We help organizations transform the way they tackle work, allowing them the capacity to improve and speed up processes at will. A single source of information, analysis, and decision-making ensure that business runs smoothly and thrives.

Our Edge

Our technology advantage – Decibel® HRMS

Decibel® HRMS is the market leader for seamless HR operations, including payroll processing, attendance management and payment systems, among other modules.

Dedicated to service delivery excellence

With over a decade of experience working with industry leaders, we are able to combine proven processes, top technology and best practices to offer a full range of HR BPO solutions.

Recognized and trusted

Our quality product offering, competitive pricing, and relentless pursuit of customer satisfaction are only a few reasons why a growing number of local and multinational clients have entrusted us to manage a variety of their HR functions.

Comprehensive HR solutions

Decibel is as modular as you want it to be. With multiple options for different HR functions and the ability to easily reshape itself to your need, Decibel stands in a league of its own when it comes to giving you what you want.

Our Services

Workforce Administration

Reducing paperwork and automating processes allows for time and resources to be saved. We map the same blueprint on your organization’s workforce management.

Workforce administration with SMHtechnologies BPO means you:

Get hassle-free employee data management through the employee self-service platform
Reduce operational costs and carbon footprint
Ensure a single source of verified employee data

Payroll & Tax Compliance Services

Discover how our payroll services can become a catalyst for your business’ transformation.

Our solution means you:

Reduce time, effort, and money spent on payroll administration.
Mitigate the risk of legislative, employment-related tax, and compliance matters.
Put payroll into the hands of employees, wherever they are.
Unlock valuable insights.

Attendance & Leave Management

Attendance management

Our time and attendance tracking tools help you enhance productivity by managing the workforce and tracking employee attendance more efficiently.

Leave management

Our tools, backed by unrivaled support, will transform how you track attendance and what it means to your business. We help you administer your company’s leave policies and compliance in both paperless or hybrid environments for any type of leave.

Benefits Administration

Our integrated benefits administration lets you choose what you want and pay only for what you use. We provide end-of-service benefits administration – pension, gratuity, provident fund, employee old-age benefits, and social security – as well as life and health benefits administration.

How you and your organization benefits:

Reduce time, energy, and headcount associated with administering benefits programs.
Lower the cost of educating your workforce about their benefits which improves employee satisfaction.
Adhere to legislative requirements.

Travel & Expense Management

Processing employee expense reimbursements could be tedious. Our solution enables you to focus on more meaningful priorities.

We help you by:

Managing high transaction volumes easily and economically.
Speeding up the reimbursement process by leveraging paperless technology.
Enforcing expense policies and ensuring compliance.
Managing your travel expense requisitions seamlessly.

HR Helpdesk

Our HR Helpdesk is available 24/7 to respond to issues that employees cannot address using HRMS or self-service options. It behaves as an around-the-clock extension of your own HR department.

Talent Management Services

Our talent management services offer recruitment process automation, outsourcing, and performance management that fit your organization’s culture and deliver results.

Recruitment

Use the best screening and selection tools to source the best talent.
Create a plan for dealing with organizational change through good succession management.

Performance

Keep talent on track with a performance management system that measures employee progress against your company’s larger vision.
Utilize proven performance management tools to improve your overall human capital management.

On Boarding

Make the best first impression by connecting new hires with the right information at the right time, digitally.
Streamline and digitize on-boarding paperwork for efficiency.

Compensation

Manage and monitor every penny spent on compensation and its impact on your bottom line.
Integrate compensation with talent management to improve engagement and ensure retention.

Employer registration services and labor law advisory

Whether you are a new company or a well-established one planning to set up a retirement fund, we can assist you with an end-to-end solution for:

Employee Old-Age Benefits (EOBI) Registration.
Employee Social Security Registration (ESSI).
Registration and recognition of provident fund.
Registration and recognition of gratuity fund.